Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return and refund subject to the terms below.

1. Eligibility for Return and Refund
To be eligible for a refund, the item must be returned in its original condition, unused, and with all original packaging intact. Requests for return or refund must be made within 14 days from the date of delivery.

2. Return Process
To initiate a return, please contact us on Instagram (@etherealbeautyofficial) with your order details and reason for return. Our team will review your request and provide instructions for returning the item.

3. Shipping Fees
All shipping costs for returning items are shouldered by the customer. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.

4. Refund Processing
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 30 business days.

5. Non-Returnable Items
Certain items may not be eligible for return or refund due to hygiene or safety reasons (e.g., used beauty products). Please check product descriptions for any return restrictions before purchasing.

6. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately upon receipt with photo or video proof. We will review and arrange for a replacement or refund as applicable.